RSYLTC is committed to protecting your privacy. RSYLTC recognises that our members and interested parties place ongoing trust in our services, and we take your privacy seriously. RSYLTC does not collect personally-identifying information except when you specifically and knowingly provide it subject to the exceptions set out below.
The RSYLTC website may, from time to time, host message boards, chat and other services for both public and private forums. Please remember that any information that is disclosed in public forums becomes public information. You should exercise caution when deciding to disclose your personal information.
If you have queries, concerns or would like to revise your personal records maintained by RSYLTC, please contact us on (03) 9829 1556 or email us at [email protected]. Our postal address is RSYLTC, PO Box 168, Toorak, Victoria 3142 Australia.
What information do we collect?
RSYLTC may collect information in two ways; automatically when you log onto the RSYLTC website and when you provide your details through an RSYLTC online form.
For each visitor to our website, our web server may automatically recognise the user's domain, IP address and/or sometimes an email address.
RSYLTC has a login service for members, designed to offer members a more rewarding, efficient and personalised experience at the RSYLTC website. You are required to login to receive member-specific information, and to sometimes interact with the RSYLTC.
Why do we require your personal information?
The information we collect is used to continually improve your site experience, by customising the content and web layout according to your preferences indicated by your use of the site.
RSYLTC needs to collect, use and disclose the information required on online forms to provide you with the services to which the online forms relate. Your information may also be used by RSYLTC to tell you about useful products, discounts, special offers, competitions and invitations to special events. RSYLTC may notify you about updates to our website. If you do not want to receive this material, please contact RSYLTC on (03) 9829 1556 or email us at [email protected].
Disclosure of personal information
To provide you with products or information you request from the website by filling out an online form, RSYLTC may need to disclose your information to our business partners, contracted service providers, associates and/or affiliates.
In submitting your details, you should be mindful that information published on the Internet is available to everyone using the Internet. You should not provide this information if you do not want it to be publicly available.
In addition, RSYLTC may disclose personally identifying information if RSYLTC determines that disclosure of such information is:
a) required by law; and
b) reasonably necessary to protect the rights, property, or safety of RSYLTC, its users, or other persons or entities. Under the foregoing circumstances, RSYLTC may disclose personally identifying information without first notifying you or obtaining your consent.
Contacting us about access and correction of your personal details
RSYLTC aims to ensure your personal details are up-to-date. If you have queries, concerns or would like to access or revise your personal records maintained by RSYLTC, please contact us on (03) 9829 1556 or email us at [email protected]. Our postal address is RSYLTC, PO Box 168, Toorak, Victoria 3142 Australia.
RSYLTC may share non-personal aggregate, statistical information
RSYLTC may share non-personal aggregate, or summary, information about visitors to our web site with partners or other third parties, which is a customary practice on the Internet. For example, we might provide a count of our users from a particular area code.
RSYLTC occasionally uses independent market research companies to monitor traffic to and across its web site. This technology involves inserting special scripting in the code of each web page. This code is downloaded by you when you visit each page and then sends information about your use of the page, e.g. the duration that the page was open. Information collected using this technology does not identify you personally in any way and is only used for compiling aggregate statistics of use of the RSYLTC website.
RSYLTC may use "cookies" to improve your experience
RSYLTC may use a standard Web browser feature called "cookies" to help us improve your experience. A cookie is a small text file that many websites write through your browser when you visit them. A cookie can only be read by the site that places it, so the RSYLTC website cannot "see where you've been" based on any other cookies in your browser. Netscape Navigator uses a single file called "cookies.txt" to record all cookies, and you can open this file in any text editor to see what it looks like.
On some areas of the RSYLTC website cookies may be used to distinguish you from other users. However, cookies merely provide us with a unique anonymous number that we can use in identifying, and enhancing the use of sections of our site.
Cookies can also be used to store your user name and encrypted password, if you so choose. You may choose to disable cookies in your browser or use security software to prevent the storage of cookies. However if you disable cookies, we may not be able to fulfill your request or provide you with an appropriate level of service in some areas of the RSYLTC website. Below are instructions to help you disable cookies if you use Internet Explorer or Netscape Navigator.
If you use Internet Explorer:
- Select Tools -> Internet Options from the menu.
- Select the "Security" tab
- Click the "Custom Level..." button
- In the "Cookies" section make sure that "Allow per-session cookies (not stored)" is set to "Disable"
- Confirm the changes by clicking OK
- Answer "Yes" to the following dialog box
- Close and save your changes by clicking "OK" on the "Internet Options" dialog box.
If you use Netscape Navigator:
- Select Edit -> Preferences from the menu.
- Select "Advanced" from the menu on the left hand side
- In the "Cookies" section select "Disable cookies"
- Close the dialog and save your changes by clicking "OK"
Third party information and links
Some sections of the RSYLTC website may be powered by our business partners, associates, affiliates and/or service providers to bring you the most relevant and up-to-date information and services. As a result, these companies have access to information such as your domain, IP address and clickstream information. RSYLTC will take reasonable steps to protect the privacy of any personally identifying information that these companies/organisations have access to.
RSYLTC may also use agencies to place advertising on our web pages. These agencies may collect information such as your domain, IP address and clickstream information. RSYLTC will take reasonable steps to protect the privacy of any personally identifying information that these agencies have access to.
RSYLTC may present advertisements or links to partner organisations/companies. When you click on these links or enter information, you may be transferred to an advertiser's or partner's website. RSYLTC has no control over the privacy practices or information that these sites may request of you. We are not and cannot be held responsible for the privacy practices or content of these sites.
If you make an order from RSYLTC's third party advertisers or partners, any such order will indicate your consent to receive from them other catalogues, announcements, product news, newsletters, and/or other information, via shipping methods including but not limited to Australia Post, overnight ground/air courier, or other electronic means, that may or may not be of interest to you. You will need to contact them directly to 'opt-out' of receiving this material.
Storage and security of your personal information
RSYLTC takes all reasonable steps to secure your personal details. RSYLTC stores your information on secure servers which are housed in controlled environments to protect against loss, misuse or alteration of your information collected at the RSYLTC website. All RSYLTC employees and service providers are contractually obligated to respect the confidentiality of your personal details.
To assist in keeping your data secure, we recommend that you keep your RSYLTC password and account details secure.
Changes to this policy
Additional privacy information
You can visit the Australian Federal Privacy Commissioner's website for more information about protecting your privacy and Australian privacy issues.
Our general corporate privacy charter
For general RSYLTC privacy information, not specific to the RSYLTC website, refer to our Corporate Privacy Charter.